Information We Collect

1. Information you provide to us

• Registration: Phone number, name, email address, delivery address, and pincode.
• Login: Mobile number for simplified functionality (not used for tracking).
• Account Deletion: You may delete your account via the app settings.
• Participation: Details provided during events, surveys, or inquiries.

2. Payment and KYC information

Financial data (Credit/Debit cards, UPI ID) is processed by secure partners like Paytm or Razorpay. This information is governed by the respective payment partner’s privacy policy.

3. Feedback and communication data

This includes customer service recordings, loyalty program participation, discount code usage, and platform reviews.

4. Information about others

If you provide details for a gift recipient, we use it only for processing that specific order. You are responsible for obtaining their consent.

5. Usage & Device data

We collect interaction patterns (taps, scrolls), IP addresses, device identifiers, and system activity to improve app stability and user experience.

6. Cookies

We use cookies to remember your preferences and analyze marketing campaigns. You can disable these in your browser, though it may limit site functionality.

How We Use Your Information

• Processing and confirming orders/deliveries.
• Responding to customer service inquiries.
• Sending administrative updates regarding our Terms or Policies.
• Personalizing your experience and improving Platform functionality.
• Investigating potential fraud or security breaches.
• Marketing updates (newsletters and promotions), which you can opt-out of.

Sharing Your Information

We do not sell your personal information. We only share data with:

• Third-party service providers: Logistics partners, payment gateways, and analytics tools.
• Law Enforcement: When necessary to comply with legal obligations or prevent illegal activities.
• Affiliates: Group companies for relevant product offers.
• Business Transfers: In the event of an acquisition or merger.

How We Protect Your Information

We maintain physical and electronic safeguards, including:

• Firewalls and vulnerability scans.
• Strict authentication and authorization controls.
• Regular personnel training on data security.

Note: While we strive for maximum security, no method of internet transmission is 100% secure.

Your Rights and Choices

To modify, delete, or withdraw consent for your data, email us at support@zresh.in with “REMOVE” in the subject line.

Grievance Redressal