We currently deliver to selected pin codes within our operational cities as shown on the checkout page. Availability of delivery is confirmed once you enter your delivery address during checkout.

Order Processing Time

Orders received during our working hours are typically processed and prepared for dispatch on the same day, subject to product availability and order volume. In case of any unexpected delay in processing (inventory, operational, or logistical issues), we will attempt to inform you using the contact details provided in your account.

Delivery Time and Slots

Delivery time and available slots will be shown on the checkout page based on your location. To avail scheduled delivery, orders must be placed at least 30 minutes prior to the start of the selected time slot. While we strive to deliver within the selected slot, minor delays may occur due to traffic, weather, or other conditions beyond our control.

Delivery Charges

Delivery charges, if applicable, will be displayed on the checkout page before you complete your order. From time to time, we may offer free delivery or promotional delivery charges as part of offers or campaigns.

Order Confirmation and Tracking

Once your order is placed successfully, you will receive an order confirmation via the contact details provided (email/SMS/WhatsApp, as applicable). In case of any changes or issues with your order, our customer support team may contact you on your registered mobile number.

Cash on Delivery (COD) Orders

COD may be available only on selected pin codes and order values as shown at checkout. Please keep the exact amount ready at the time of delivery where possible to enable a smooth handover.

Online Payment Orders

Online payments are processed through secure payment gateways compliant with applicable Payment Card Industry Data Security Standards (PCI DSS). In the event of order cancellation or non-fulfilment from our side, refunds for online payments will be initiated within 24 hours, and the amount will be credited to the customer’s bank account within 2-3 working days, depending on the issuing bank.

Order Cancellation Before Dispatch

Customers can cancel the order before preparation or dispatch by calling or WhatsApping our customer support number provided on the website. Once the order is prepared or dispatched, it becomes non-cancellable and non-refundable except in the specific cases mentioned under “Order Return & Replacement” below.

Order Return & Replacement on Delivery

You are requested to check the items at the time of delivery. You may request return/replacement at the doorstep in the following cases:

• Wrong items were delivered against your order.
• The package appears to have been altered or damaged during transit.

Once the delivery partner leaves the premises, returns may not be accepted except at our sole discretion and subject to verification of the issue reported.

Quality and Freshness

We handle and transport all products, including frozen, chilled and fresh items, under appropriate conditions to maintain quality and food safety. Please store products immediately as per the storage instructions on the pack (frozen, refrigerated, or ambient) after delivery.

Failed Delivery / Customer Unavailability

If the customer is not available, unreachable, or refuses to accept the order at the time of delivery without valid reason, the order may be treated as delivered and become non-refundable. Any re-delivery, where possible, may attract additional delivery charges.

Change of Address After Order

Change of delivery address after placing the order is not guaranteed and is subject to feasibility (serviceability of new address, time, and operational capacity). Please contact customer support at the earliest for any change requests.

Company Rights

Ettemad Agro Private Limited, the licensed owner of the brand ZRESH.IN, reserves the right to modify, update, or discontinue any part of this Shipping Policy at any time, at its sole discretion. Any changes will be effective once posted on the Website and will apply to all orders placed thereafter.

Contact Details

For any questions related to shipping, delivery, cancellations, or returns of your order, you can reach us through the Contact Us page or via the customer support number and WhatsApp details provided on the Website.