ZRESH Privacy Policy

Welcome to the ZRESH Privacy Policy. At ZRESH, we value your privacy and are committed to protecting your personal information. This ZRESH Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit https://zresh.in, use our mobile application, create an account, or purchase fresh meat, seafood, eggs, and other products through our Platform. By accessing or using our Platform, you agree to the practices described in this ZRESH Privacy Policy.

The Company may update or modify this ZRESH Privacy Policy at any time without prior notice to comply with applicable laws, improve our services, or reflect changes in our business operations. The updated version will become effective immediately upon publication on the Platform. If you do not agree with any part of this ZRESH Privacy Policy, you should discontinue using our Platform.

Information We Collect Under the ZRESH Privacy Policy

We collect information to provide a secure, personalized, and seamless shopping experience.

Information You Provide to Us

When you register or place an order, we may collect:

• Full name
• Mobile number
• Email address
• Delivery address
• PIN code
• Account credentials

You may also provide information while participating in surveys, promotional campaigns, customer support requests, or contacting our team.

Payment and KYC Information

Payments made on the Platform are processed through trusted third-party payment partners such as Razorpay, Paytm, or other secure payment gateways. We do not store your complete debit card, credit card, or UPI credentials. Such information is handled according to the privacy policies of the respective payment providers.

Feedback and Communication

We may collect information when you contact customer support, submit reviews, participate in loyalty programs, redeem discount coupons, or respond to surveys. This helps us improve our products and customer service.

Information About Other Individuals

If you provide another person’s information for order delivery or gifting purposes, we use that information solely for completing the requested service. You are responsible for ensuring that you have obtained the necessary consent before sharing their information.

Usage and Device Information

To improve our Platform, we automatically collect certain technical information, including:

• IP address
• Device type and operating system
• Browser information
• App usage patterns
• Clicks, taps, and browsing activity
• System logs and crash reports

This information helps us enhance security, performance, and user experience.

Cookies

We use cookies and similar technologies to remember your preferences, improve website functionality, measure website performance, and analyze marketing campaigns. You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

How We Use Your Information Under the ZRESH Privacy Policy

Your information is used to:

• Process and deliver your orders.
• Verify transactions and prevent fraud.
• Respond to customer support requests.
• Send order confirmations and important service updates.
• Improve our website, mobile application, and customer experience.
• Personalize recommendations and promotional offers.
• Conduct analytics and business research.
• Comply with legal and regulatory obligations.
• Send marketing communications, which you can unsubscribe from at any time.

Sharing Your Information Under the ZRESH Privacy Policy

ZRESH respects your privacy and does not sell your personal information. We may share your information only with:

• Trusted logistics and delivery partners.
• Secure payment gateway providers.
• Technology, analytics, and cloud service providers.
• Government authorities or law enforcement agencies when required by law.
• Group companies or affiliates for legitimate business purposes.
• Successor entities in the event of a merger, acquisition, restructuring, or business transfer.

How We Protect Your Information Under the ZRESH Privacy Policy

We implement appropriate administrative, technical, and physical security measures to protect your information, including:

• Secure servers and encrypted data transmission.
• Firewalls and vulnerability monitoring.
• Access controls and authentication procedures.
• Regular employee training on data privacy and security.
• Continuous monitoring for unauthorized access.

Although we take reasonable precautions, no internet transmission or electronic storage method can guarantee complete security.

Your Rights and Choices Under the ZRESH Privacy Policy

You may request to access, update, correct, or delete your personal information at any time. If you wish to withdraw your consent or close your account, please email support@zresh.in with the subject line “REMOVE”. We will process your request in accordance with applicable laws.

Grievance Redressal for the ZRESH Privacy Policy

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact our Grievance Officer.

Email: customercare@zresh.in

Availability: Monday to Friday (09:00 AM – 06:00 PM)

Legal Notice

This ZRESH Privacy Policy constitutes an electronic record under the provisions of the Information Technology Act, 2000, and applicable rules thereunder. It is generated electronically and does not require any physical or digital signature.